Privacy Policy

Last updated: June 2026
This Privacy Notice explains how Real-Mag (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website, sign up to our communications, or place an order.
1. Who we are
Real-Mag is the data controller responsible for your personal data.
Contact details:
Email: real-mag@outlook.com
Address: Flat 12 Hillside Court, 2 Crossbeck Road, Ilkley, West Yorkshire, LS29 9TF

2. What information we collect
We may collect and process the following personal data:
• Contact data – such as your name and email address
• Account data – such as login details (if applicable)
• Order data – such as billing address, delivery address and details of products
purchased
• Payment data – processed securely via third‑party payment providers (we do not
store full card details)
• Marketing preferences – your communication preferences
• Technical data – such as IP address, browser type and website usage (via cookies,
where applicable)
3. How we collect your information
We collect your data when you:
• Sign up to our mailing list
• Contact us via our website
• Place an order
• Create an account (if applicable)
• Browse our website
4. How we use your data
We use your personal data for the following purposes:

• To send marketing communications about our products, services and offers

• To process and fulfil orders, including delivery and payment processing
• To manage customer accounts (if applicable)
• To respond to enquiries and provide customer support
• To manage returns, refunds or complaints
• To comply with legal and regulatory obligations
• To prevent fraud and maintain website security
5. Lawful basis for processing
We rely on the following lawful bases:
Consent
• To send you marketing communications where you have opted in
• You can withdraw your consent at any time
Contract
• To process and fulfil orders you place with us
• To provide customer support related to your purchase
Legal obligation
• To comply with tax, accounting and other legal requirements
Legitimate interests
• To operate and improve our website and services
• To prevent fraud and misuse of our systems
6. Marketing communications
We will only send you marketing emails if you have given your consent.
You can unsubscribe at any time by:
• Clicking the unsubscribe link in any email; or
• Contacting us directly
7. Who we share your data with
We may share your personal data with trusted third parties where necessary, including:
• Payment providers (e.g. Stripe, PayPal)
• Delivery or courier companies
• Email marketing platforms
• Website hosting and IT service providers
• Professional advisers (e.g. accountants, legal advisers)
We do not sell your personal data.

8. International transfers
Some of our service providers may be based outside the UK. Where this occurs, we ensure
appropriate safeguards are in place to protect your data.
9. How long we keep your data
We retain your personal data only for as long as necessary:
• Marketing data – until you unsubscribe or after a period of inactivity
• Order and transaction data – typically up to 6 years for legal and tax purposes
• Customer account data – for as long as your account remains active
10. Your rights
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time (for marketing)
• Request data portability (where applicable)
To exercise your rights, contact us using the details above.
11. How to complain
If you are unhappy with how we use your data, you have the right to complain to the
Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
12. Security
We take appropriate technical and organisational measures to protect your personal data
from loss, misuse or unauthorised access.
13. Changes to this notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.